Long Distance Relocation Group Inc

ADDENDUM: This company was very reluctant to provide Insurance Information; I paid $4600.00 for half my belongings to end up stolen/damaged. I had throw out several things.
I reported my issue to their insurance company and three months later they informed me that they no longer insured Long Distant Inc.
There is a huge integrity problem with Long Distant Inc. and their company not wanting resolve losses and damages suffered by their customers.
Long Dist. Customer Svc. Rep. Matt Sladowski, told me that things get damaged when moving.

CSI Insurance: Claims@csipiros.org should be run out of business Phone: 77-CSI-CLAIM (772-742-5246)

To Date: I am still very angry for being ripped off. The four men who did the moving were all Arabs. DO NOT USE THIS COMPANY FOR MOVING > THERY MIGHT CHANGE THEIR NAME. !!

Move size: 1 Bedroom Home Service cost: $4600

I recently relocated to the West Coast, and needed something reliable to get me across the country. I researched a bunch of different moving companies and sourced a bunch a quotes, and eventually I was contacted by Long Distance Relocation Group before my planned move, and was given what I thought initially to be a reasonable estimate for a cross-country move by a sales rep named Sam. They were not the cheapest, but as explained to me via phone, their rates reflected a lack of hidden fees that moving companies are known for. I would later learn the hard way that they also play with the same dirty tactics as their competition. The days leading up to the move, one of my most pressing questions was always "I'll be getting a call beforehand right?" as I no longer lived at the apartment where my things were. I was always assured that I'd get at least 24 hours notice before, and 30-60 minutes heads up. The day of the move, I received a text message out of the blue that they had arrived. 40 minutes after the text had been sent. No call beforehand, no attempt at a follow up. I rushed over as soon as I caught the text to meet the movers, and overall, the loading of the truck went smoothly. However, I was told by the foreman that despite my load being under what Sam quoted (24 standard boxes instead of 30) that I was above the limit, which is impossible having packed moving trucks for trade shows for the past 10 years. When I asked the foreman to walk me through how he calculates your cubic feet, his reply was merely "It's above the line, but not all the way above", and he then proceeded to calculate some arbitrary numbers that included a surprise materials fee (the only materials they used of theirs were shrink wrap, tape, and blankets, which based on Sam and his associate Tommy's discussions, were included in the estimate.) My final invoice came out to be $2065.75, which was more than $500 over what I was quoted initially. This was far outside of my budget on a job that was already pushing my budget to the limit. When we spoke, I told him I understood that I'm willing to pay a little more than the less expensive movers quoted me, since he all had such great reviews. I signed the papers, exhausted by the move and everything that led up to it, and resigned myself to deal with it with a manager afterwards. I sent out a follow up to Sam documenting my experience and my dissatisfaction. It took a second follow up email and a total of 10 days before I received a response from Sam, which was as follows: "What are you even trying to say right now?" I followed up with a very brief and direct summary of my experience and what I wanted, some kind of discount to clear the balance, with no reply. More than 2 weeks later, I received a call from Adrian, the driver in LA, saying they had arrived, but would have to charge me $300 more to delivery because they couldn't get an 18-wheeler down my street. I had been asked about this in NY by the foreman on sight, and I told him that the street was too narrow and asked him if there was any additional charge or concern I should be worried about. His answer was NO. Needless to say, I was beyond frustrated at the games they were playing with no only my possessions, but my money as well! Adrian said he'd park somewhere and I could pick up myself, which is not what I paid for, but in the interest of being done with this nightmare, I agreed. I got to the storage facility (located an hour away) and arrived to find my things off the truck and visibly disheveled. Boxes were crushed and open, the handles on my antique dresser were off and I was told "it's OK, they should screw back in". Additionally, I was told I had to give them a certified check (something not discussed prior, especially since the NY foreman who picked up my things told me a personal check was fine.) I was also told by Adrian that if I didn't give them the balance, that they would leave my things at the storage facility. Not packed away, just in the open to be picked through by whomever chose to visit. I spoke with the operations manager Ryan several times, both via text and afterwards via email, to request some kind of discount or compensation for not only the outrageous additional charges but also for my damaged goods, which I also sent pictures of as well. I have not received any reply since picking up the things I had paid over $2000 to have delivered.

Move size: 1 Bedroom Home Service cost: $2200

I hired this company with expectation of a 2 week delivery time, as promised from this company with text messages confirming. Over a month and a half later I received most of my items, however NOT a single item of mine was labeled as I was told they would be. Many missing and broken items, delay after delay, very unprofessional. Not to mention adding to a previous signed contract to cover up a mistake on this companies end. I would rather rent a truck and move myself before hiring them.

Move size: 3 Bedroom Home Service cost: $3240

If I could give zero stars I would. Classic bait and switch. Worst moving experience of all time. Classless and unprofessional. The movers showed up 4 hours late and claimed it wasn't their fault, they just "follow orders". Then they told me that quote was wrong and I woudl owe double. During the course of 8 hour move after pissing off my entire building staff because they were moving so slow and were 4 hours behidn schedule, the foreman jacked up the price THREE TIMES during the day. He made it very clear though that by the end he would "negotiate a good price." I called the moving office to express my anger and frustration and he said he had "never misquoted like this before" so he would also offer a discount. By the end of the day, the foreman said he could not longer offer a discount because we had already called the office which we "shouldn't have done." But he then decided that he would be more willing to discount the price if we guaranteed a good tip..to the point where he offered for every $70 discount, we would have to increase the tip by $20. Scam artists. Did I mention we were told we would have to provide our own boxes for TVs? We spent lots of money on that, but they found out the boxes were not sufficient and they would need to pack the TV's themselves and it would be an upcharge. Spoiler alert: my brand new TV arrived damaged. The movers told me they would reimburse me for anything damaged - but that was a lie. TV wasn't the only thing that arrived damaged, my antique coffee table had all (4) legs broken, my bureau had a leg broken, (2) large glass frames were shattered and my glass table cover is cracked. The truck arrived to my apartment and when they opened the doors boxes were on their sides, cracked, crushed, you name it. If I hadn't been so furious I would have felt sorry for them. The only redeeming quality was that the Boston movers actually moved quickly. However, I quickly realized that they moved quickly only because they were late for their next job. They told me they had no time to set up my beds, put carpets down or place furniture. The foreman on the delivery side even had the audacity to tell me that the foreman we dealt with on the front end thought very low of us, but we shouldn't be discouraged because he's also notorious for being lazy and terrible at his job. Interesting company dynamic to say the least. Also, you should be aware that every time you try to call for an update on your truck you have to go through an operator who puts you on hold, may or may not provide an answer (usually not), but says they will "call another supervisor and get back to you." Pathetic. I work in construction and I deal with subcontractors every day, all over the country, and I have never in my life experienced such a lack of professionalism. They clearly have no comprehension of quality customer service. I have been left feeling completely robbed and taken advantage of.

Move size: 1 Bedroom Home Service cost: $6500

I hired Long Distance Relocation in November 2017 to move my belongings from CA to VA. After TWO police reports I filed and a complete cessation in communication from them, I STILL do not have all of my furniture and it is March 22, 2018!

They picked my furniture up on 11/30/17, did not properly protect and wrap my furniture after repeated requests by me, they grossly misquoted the moving charges, they forgot several items and had to come back later to get them, AND when I asked about additional insurance that night, they said I did not need it and that it was expensive and the foreman did not know how to fill out the insurance request. It was a nightmare!

After multiple calls and emails to everyone in FL at their headquarters and to the general manager of their southern CA location, they finally delivered some of my belongings on Christmas Eve, forced me to pay them more than they originally quoted just to get my furniture, and then delivered much of it damaged. I had been sleeping on an air mattress the entire time! My MISSING ITEMS included my large flat screen TV, my Miele vacuum cleaner, 2 irreplaceable large custom framed portraits of my son, my cal king mattress, a framed painting my son made, and a ladder. Damage to my delivered furniture totaled approximately $1000.

They have, in writing, promised to deliver remaining items which they “forgot” in their CA warehouse several times and also to repay me for damages - IN WRITING. And nothing!

I have hired an attorney who contacted them and requested my items and they said nothing. I have now contacted the DIstrict Attorney in CA and am determining my options legally before I move forward against them.

I cannot fathom the way this company has treated me and my family. They were paid well above the quoted price and IN FULL, they admitted they had my belongings, and now they will not respond or deliver them. It is incomprehensible to me.

I am pursuing this to the fullest extent of the law. Please run from this company. They are horrible.

Below is a picture of the mattress they tried to deliver, which was gross and not mine, my damaged side board to my cal king bed, and my son’s pottery barn bed loaded unprotected on their van. There was much more damage. This is just a glimpse into the damage and negligence.

Move size: 4 Bedroom Home Service cost: $4000

After being charged SIX TIMES the amount I was quoted to move my small 2 bedroom apartment from Hartford CT to Bradenton, FL, they held my belongings hostage, tried delivering everything 3 1/2 hours east of Bradenton, then EVERYTHING I own of value: big screen TV, every brand name shoe I have (Jordans, Louboutin, Bakers, etc) my name brand hand bags (PRADA, Coach, Michael Kors, Christian Dior) my art collection (Roy Lichtenstein ORIGINALS from the 1950s) and 2 huge boxes of my Mary Kay inventory (valued at approximately $2400 retail) never showed up. I have called and left numerous messages, only hot a call back when I used my married name and my new phone number just to be hung up on when I told them who I was in their file. This is ludicrous. I work hard for everything I own, no one has given me anything. I just want my things back..a lot of it is vintage and hard to come by but they're mine. Tommy, his boss Ryan and the entire unprofessional staff there (minus the nice ladies at the answering service who all know me by my voice at this point) are a joke. DO NOT USE THIS COMPANY TO MOVE ANYTHING!! My next move is calling channel 9 news and going public with my complaint. I'm still in disbelief that 28 of my 108 tagged articals are not in my possession.

Move size: 2 Bedroom Home Service cost: $6000

They arrived with my things after two months of storage covered in mold and soaked in water. The police were called, and Tommy from Long Distance hung up when the police asked to speak to them.

DO NOT USE THEM.

They are now under investigation at a federal level with DOT and a task force that has been set up to take down the fraud being committed by these relocation companies.

Call the Government Victim Hotline if this company has also taken advantage of you by continuously increasing the cost of your move and damaging all of your things.
1-800-424-9071.

Move size: 2 Bedroom Home Service cost: $20000

Last year, I was offered a better position in our offices in Austin, Texas. I was quite excited about moving up the career ladder, but I was a little stressed as well, since that meant I had to relocate.
I wasn't really well-organized at first, so I sold my apartment way ahead of time, and realized I had no place to put my belongings until my new place in Houston
was ready. I realized there was no way I could figure it out on my own.
So I sat one night and tried to find the best possible solution for my problem. What caught my eye with Long Distance Movers was the fact that they provided storage services. So, I contacted them and we set up a meeting. They were on time and had covered all the aspects of my needs. We agreed to pack and protect the furniture which was to be moved away and stored, and explained the entire process in detail, set the moving date and gave me the price estimates.
The guys at Long Distance Relocation Group understood what kind of a problem I was facing. In fact, they assured me that such a situation was more common than I had previously thought, which made me feel a little less like a fool. Anyway, they provided me with a month of free storage unit for all my belongings. After that month had passed, I still needed about two weeks of storage service, so they gave me an incredibly affordable price rate.
In the end, I decided to hire these guys to carry out the entire moving process.
All I had to do was pack my suitcases and a few belongings I was going to bring along to Houston and I could transport in my car, and pay for their services.
Thanks to their team of professionals everything went on smoothly and just as they had described it.
Long Distance Movers are the best company in the interstate moving business. They turned this moving stress into a pleasant adventure. If I ever have to go on this adventure again, I will definitely go with them. I honestly cannot thank their team enough for everything they have done for me!

Move size: 3 Bedroom Home Service cost: $2480

LDI is good to go. We had a great experience with Long Distance Movers. We moved from a 3rd floor, 2 bedroom condo to a single family home within the 100 miles away. These guys were prompt, efficient, and busted their tails without a hint of complaint.
I was working to pack some final boxes, and before I turned around, my living room furniture was professionally disassembled and wrapped up in prep for the move. They moved fast!
Transportation was efficient, and moving into the new house was seamless.
Highly recommended. Estimates they were accurate and reasonable.

Move size: 2 Bedroom Home Service cost: $2500